Privacy Policy

1. Introduction

Retrocket Software Limited ("Ravenboard," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Ravenboard mobile application, website, and services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, and password when you register for an account
• Profile Information: Country, date of birth, gender, and other optional profile details
• Payment Information: Billing address and payment method details (processed securely by our payment providers)
• Content: Posts, messages, images, and other content you create and share on Ravenboard
• Communications: Information you provide when contacting our support team
• Board Information: Device serial numbers, board names, and configuration settings

2.2 Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers, mobile network information
• Usage Information: Features used, posts created, interaction with content, time spent on the app
• Log Data: IP address, browser type, access times, pages viewed, crash logs
• Location Information: Country and timezone settings (we do not collect precise location data)
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies (see Section 9)

2.3 Information from Third Parties

• Payment Processors: Transaction confirmations and payment status
• Analytics Providers: Aggregated usage statistics and performance data
• Social Media: Public information if you choose to connect social media accounts

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: Create and manage your account, operate Ravenboard devices, deliver content to your boards
• Process Transactions: Process payments, orders, and subscriptions
• Communicate: Send service updates, security alerts, technical notices, and customer support responses
• Improve Services: Analyze usage patterns, develop new features, enhance user experience
• Marketing: Send promotional emails about new features, products, and special offers (you can opt-out anytime)
• Security: Detect fraud, prevent abuse, enforce our terms and conditions
• Legal Compliance: Comply with legal obligations and respond to legal requests
• Personalization: Customize content recommendations and user experience

4. How We Share Your Information

We do not sell your personal data. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment Processors: Stripe, PayPal for processing payments
• Cloud Hosting: AWS, Google Cloud for infrastructure and data storage
• Email Services: Klaviyo for sending transactional and marketing emails
• Analytics: Google Analytics for understanding service usage
• Push Notifications: Firebase Cloud Messaging, Apple Push Notification service

4.2 Public Content

Content you choose to publish publicly (such as posts in the Nest app store) will be visible to other Ravenboard users.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from public authorities.

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.5 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our Services to you
• Comply with legal obligations (e.g., tax records for 7 years)
• Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

6. Your Rights and Choices

6.1 GDPR Rights (EU/UK Users)

If you are located in the European Union or United Kingdom, you have the following rights:

• Access: Request access to your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Restriction: Request restriction of processing
• Portability: Request transfer of your data to another service
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

6.2 All Users

• Account Settings: Update your account information in the app settings
• Marketing Emails: Unsubscribe using the link in any marketing email
• Push Notifications: Disable in your device settings
• Cookies: Manage cookie preferences in your browser settings
• Account Deletion: Request account deletion through app settings or by contacting support

To exercise your rights, contact us at support@ravenboard.com. We will respond within 30 days.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Data encryption in transit (TLS/SSL) and at rest
• Secure authentication using industry-standard protocols
• Regular security audits and vulnerability assessments
• Access controls and employee training
• Secure cloud infrastructure with reputable providers

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. International Data Transfers

Ravenboard is based in the United Kingdom. Your information may be transferred to and processed in countries outside your country of residence, including the United States, where data protection laws may differ.

For EU/UK users, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for data transfers to countries with adequate protection
• Other lawful transfer mechanisms under GDPR

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Enable core functionality (authentication, security)
• Analytics Cookies: Understand how users interact with our Services
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Deliver relevant advertisements (with your consent where required)

For more information, see our Cookie Policy.

10. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@ravenboard.com. We will delete such information from our systems.

11. Third-Party Links

Our Services may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending an email notification (for significant changes)
• Displaying a notice in the app

Your continued use of our Services after changes become effective constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

14. Supervisory Authority

If you are located in the EU or UK and have concerns about our data processing practices, you have the right to lodge a complaint with your local data protection supervisory authority:

• UK: Information Commissioner's Office (ICO) - ico.org.uk
• EU: Your national data protection authority